Facilities Manager — Mayfair, London

A UHNW family with a newly refurbished lateral apartment in Mayfair — comprising 6,000 square feet across two floors of a prestigious period building — requires a Facilities Manager to oversee all technical and operational aspects of the property. The apartment features state-of-the-art building management systems, a Crestron home automation system controlling lighting, heating, AV, and security, underfloor heating throughout, a private gym with commercial-grade equipment, and a temperature-controlled wine room. The refurbishment, completed six months ago at a cost exceeding £3 million, represents a significant investment that the family expects to be maintained to the highest standard.

The family — a principal, his wife, and two teenagers — use the property as their London base, spending approximately eight months per year in residence. A housekeeper and part-time cook are employed, but the Facilities Manager reports directly to the principal and operates with considerable autonomy. The building itself is managed by a management company, but the family's apartment systems require dedicated oversight.

Key responsibilities include management and monitoring of all building management and automation systems, scheduling and overseeing planned preventive maintenance for HVAC, plumbing, and electrical systems, coordinating with the building's management company on communal matters, managing relationships with specialist contractors (AV technicians, IT support, security engineers), maintaining a comprehensive maintenance log and asset register, managing the facilities budget and procurement of supplies, and ensuring health and safety compliance across the property.

The ideal facilities manager combines technical knowledge of modern building systems with the interpersonal skills to operate within a private household. You are the kind of person who can troubleshoot a Crestron fault, negotiate a servicing contract, and communicate calmly with the family about a planned water shutdown — all in the same morning.